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RTO Exam Prep

Your data

Delete your account and data

You can permanently delete your RTO Exam Prep account and associated personal and learning data directly from the Android app. Account deletion is completed in the app; email is not an account-deletion method.

Delete your account in the app

You need access to RTO Exam Prep and the Google account you used to sign in.

Steps to delete your account

  1. Open RTO Exam Prep and sign in with the Google account you want to delete.
  2. Tap the Me tab.
  3. Tap Delete account.
  4. Read the deletion information, type DELETE in capital letters, and tap Delete my account.

The app displays a confirmation when it has confirmed deletion and signs you out on every device. If your connection drops and the app cannot confirm the result, sign in again and retry. Do not assume deletion succeeded until the app confirms it.

What is deleted

Deleting your account permanently removes the account and the personal and learning data associated with it, including:

  • Your name, email address, Google profile photo link and link to your Google account
  • Your state, language and setup details
  • Your mock tests, questions presented, answers, scores and results
  • Your practice sessions and answers, learning progress, mistakes and bookmarks
  • Learning-activity events linked to your account
  • Your sign-in sessions on every device

What may be retained

  • Deletion-prevention record: an empty placeholder record containing no personal information, such as an internal random ID, the fact that the account used Google sign-in, and creation and deletion dates. It is retained to prevent a deleted account from being restored by mistake and is not linked to your Google account.
  • Backups: copies in secure backups may remain for a limited time while backups expire. They are kept only as necessary for backup, recovery, security and legal purposes, then deleted or overwritten.
  • Technical and security logs: these may be retained as necessary for operational, security and legal purposes, then deleted.
  • Information required by law: we may retain information where legally required or where needed for legitimate security and operational purposes.

Important things to know

  • Deletion is permanent. Your account and learning history cannot be recovered.
  • If you sign in again with the same Google account, you start with a new, empty RTO Exam Prep account.
  • Uninstalling the app is not account deletion. Your server-side account remains until you delete it in the app.
  • Signing out is not account deletion. It only signs you out on that device.
  • Your Google account itself is not deleted. You can separately manage RTO Exam Prep's access in your Google Account settings.

For details about the information we collect and how we use it, read the Privacy Policy. If you have a question about the process, contact [email protected]. Support email cannot be used to submit an account-deletion request.